COMMST 111 Online Learning Module 13 • Negative Communication Patterns in Conflict

Author(s): HOGREFE, RICHARD
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Video lecture for Online Learning Module 13 to accompany Module 13, Conflict Management. CONCEPTS: John Gottman, the 'Four Horsemen', criticism, contempt, defensiveness, stonewalling, polarization, escalation, widening, ego conflict, pseudoconflict, simple conflict

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