COMMST 111 • Video Lecture • Online Learning Module 13.1 • Responses to Conflict

Author(s): HOGREFE, RICHARD
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Video Lecture to accompany Module 13, Conflict Management. CONCEPTS: conflict, conflict script, individual conflict style, passive, aggressive, passive aggressive, assertive, assertive message format, conflict management style, Thomas-Kilmann Conflict Mode Instrument, avoidance, accommodation, competition, compromise, collaboration

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