Reference Services:
Virtual, Digital, and In-Library 
A New Model for =ffective Delivery

(Produced by College of DuPage )

April 11, (Live telecast)

A panel of experts has assembled for the second annual national teleconference on reference services. Building on last year's very successful and informative Virtual Reference Services teleconference series, they will explore the continuing dramatic changes coming to library reference services. The panel will engage the following key issues:

• Balancing in-library and virtual reference services
• Training staff for future changes
• Assessing reference services in all its formats
• Estimating real costs for service delivery
• Juggling copyright and intellectual property rights problems
• Reversing downward usage trends
• Deciding what reference services are right for your library
• Exploring potential of reference service modalities