Support | FAQs

Contact | Quick Guides | FAQs | CCC Confer Recordings

FAQ

What can I do if I am having trouble with a video?
How can I get my own 3C Media Solutions account?
I have files on EduStream, how do I transfer them to my 3C Media Account?
The message “Could not load plugins: File not found” is displayed instead of the video.
What are the copyright rules for uploading files to 3C Media Solutions?
What can I do with my 3C Media Solutions account?
What is the fee for having a 3C Media Solutions account?
Who can get a 3C Media Solutions account?


What can I do if I am having trouble with a video?


We want to know if you are having problems viewing videos on 3C Media Solutions. You can submit a support request to support@3cmediasolutions.org

Please include a link to the video you are having a problem with, as well as the instructor's name, the class and the school.

Additionally, please let us know what device you are using, as well as your operating system, browser, and what kind of internet connection you are using.


How can I get my own 3C Media Solutions account?


Registration for your own 3C Media Solutions account is available from the website, the link, "Register", is in the upper right corner of the home page. Simply click on that, enter your name, email address, and college, and your account will be created within minutes. You will receive an email confirmation with login instructions immediately.

For more information, please see "How To Register" video or view the pdf.


I have files on EduStream, how do I transfer them to my 3C Media Account?


As of July 1st, 2014, EduStream transfers are complete. If you missed the automatic transfer deadline, please contact us at support@3cmediasolutions.org and we will work directly with you to complete the process.


The message “Could not load plugins: File not found” is displayed instead of the video.


This could be an error with your browser.
An error like this seems to indicate that we can not find a suitable plugin to handle the playback in your browser.

You can try and update your browser, flash or silverlight plugins or try another browser.
 


What are the copyright rules for uploading files to 3C Media Solutions?


Due to the amount of videos 3C Media Solutions receives, it is fully the responsibility of the user to know and comply with all applicable copyright laws before uploading a video.


What can I do with my 3C Media Solutions account?


 Included in a 3C Media Solutions account is:

  • A private account with personalized login/ password
  • The ability to upload and store your videos to the 3C servers
  • The ability to integrate your videos that are already available on YouTube to 3C
  • The ability to seamlessly integrate your CCC Confer recording into your 3C account (note: when requesting your 3C Media account, you will need to use the same email address you use for your CCC Confer account).
  • The ability to create your own playlists and folders (either for public sharing or for private use)
  • And much more!

What is the fee for having a 3C Media Solutions account?


There is no fee to have or use your 3C Media Solutions account. It’s FREE. The service is funded by a grant from the California Community Colleges Chancellors Office.


Who can get a 3C Media Solutions account?


At this time, faculty and staff of the California Community Colleges system can request and receive a 3C Media Solutions account with upload privileges. Students of the California Community Colleges system can request and receive a 3C Media Solutions account with login and viewing privileges without upload abilities.


How do I...

I sent a request for access to upload videos and I did not receive a reply.
Help! I was attempting to register and I received error code: N008
Qualify for a 3C Media Solutions account?
Register for an account?
Use the Search Function?


I sent a request for access to upload videos and I did not receive a reply.


We normally reply to all requests, even if the upgrade request has been declined.

If you have sent in an upload request and didn't receive a reply, the email may have been filtered to a SPAM or junk filter and never reached your inbox.

In order to facilitate easier communications, please add support@3cmediasolutions.org to your accepted sender list. You can also check your account to see if the feature has been added, even without the email reply.

If it has been several days since your original request and the feature has not been added or declined, please send in an additional request.

 

 


Help! I was attempting to register and I received error code: N008


This is an error that occurs when all the fields are not filled in. Please be sure all fields are filled in when attempting to register.


Qualify for a 3C Media Solutions account?


Members of the California Community Colleges system can request and receive a basic account that allows them to create playlists. Faculty and staff of the California Community Colleges system can request an upgraded account with additional functions.


Register for an account?


Registration for your own 3C Media Solutions account is available from the website, the link, "Register", is in the upper right corner of the home page. Simply click on that, enter your name, email address, and college, and your account will be created within minutes. You will receive an email confirmation with login instructions immediately.

For more information, please see "How To Register" video or view the pdf.


Use the Search Function?


To search the 3C Media Solutions' site, there's a search box and button labeled "Search". In the box, type in the keyword/s that you would like to search the site for and click on the "Search" button.

For more information, please see "How to Use Search" (video) (pdf).