COMMST 111 • Video Lecture • Online Learning Module 13.1: Responses to Conflict
Author(s): HOGREFE, RICHARD
College: Crafton Hills College
Video Lecture for Online Learning Module 13.1 to accompany Module 13, Conflict Management.
CONCEPTS: conflict, conflict script, individual conflict style, passive, aggressive, passive aggressive, assertive, assertive message format, conflict management style, Thomas-Kilmann Conflict Mode Instrument, avoidance, accommodation, competition, compromise, collaboration