COMMST 111 • Video Lecture • Online Learning Module 6.2 • Active Listening

Author(s): HOGREFE, RICHARD
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Video Lecture to accompany Module 6 Listening. CONCEPTS: listening, continuum of listening behaviors, passive listening, directive responses, defensive listening, silent listening, backchanneling, remembering, reflecting, mirroring, active listening, question, paraphrase, empathy, benefits of active listening, strategies for effective active listening,

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