CARL Conference: #Doesthatreallywork? Transforming the Traditional, Rethinking, Letting Go

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Sally Bryant, Head of Access Services
Michelle Jacobs-Lustig, Librarian for Instructional Design, Outreach and Training, Pepperdine University

After a critical examination of the "traditional," Pepperdine University Libraries has made many dramatic, yet cost effective changes in Fall 2011. We have adopted an attitude of perpetual Beta for products and library services. We learned that sometimes it is not just out with the old, but out with the too new. Twitter just isn't for our campus, and QR codes may rock it in the Graduate libraries but the undergrads have no clue. Join us for a session where we cover:

Conducted a space and student survey through design, with a Pop-Up Lounge Contest.
Completely redesigned our roles for our student workers to include learning outcomes and better customer service.
Transformed our marketing of events and services (no more relying on the student newspaper)
Staff consolidation by merging our circulation and reference desk, creating the new iPoint (Get all of your library needs met in one place!)
Revamped the super simple: library wayfinding, in a cost effective way.
Developed a system of Data Driven Service by improving our statistics gathering through new innovative, inexpensive products.
Used student input to improve usability and simplified the usability of our website, without doing a website overhaul.
We even allowed student workers to create LibGuides !!

Of course, we ran into some hiccups along the way! Learn from our mistakes and successes and bring some cost effective, easy to implement ideas back to your campus. Join us for our version of a show tell.